Shipping policy
Shipping Policy
At Game Day, we aim to make sure every order is packed securely and arrives in excellent condition.
Where We Ship
Game Day currently ships orders within Canada.
Orders are fulfilled and shipped from Canada.
Order Processing
Orders are typically processed within 1–3 business days after purchase.
Orders placed on weekends or statutory holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery location, selected shipping method, and order size.
Any available free-shipping offers or promotional shipping rates will be displayed at checkout.
Free standard shipping is available on eligible Canadian orders of $200 CAD or more before tax.
Delivery Times
Estimated transit times are shown at checkout based on the shipping service selected.
Delivery time is calculated after the 1–3 business day processing period.
Actual delivery times may vary depending on destination, carrier delays, weather, holidays, or other circumstances outside of Game Day’s control.
Estimated delivery dates are not guaranteed.
Order Tracking
Where tracking is included with the selected shipping method, tracking information will be provided by email once your order has shipped.
Please allow up to 24 hours for tracking information to update after your shipment has been processed by the carrier.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
If you notice an error in your shipping information, please contact us as soon as possible. We will make every effort to update the address before the order ships, but changes cannot be guaranteed once an order has been processed.
Additional shipping charges may apply if an order is returned due to an incorrect or incomplete address.
Lost or Delayed Packages
If your tracking information shows a significant delay or your package appears to be lost in transit, please contact us and we will assist with reviewing the shipment with the carrier.
Game Day is not responsible for carrier delays; however, we will make reasonable efforts to assist with delivery-related issues.
Damaged Orders
Please inspect your order upon delivery.
If your package or any item inside arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the shipping package and damaged item(s)
We will review the situation and work with you to determine an appropriate resolution.
Returned or Refused Shipments
If an order is returned to Game Day because it was refused, unclaimed, or could not be delivered due to incorrect shipping information, additional shipping charges may apply if the order is reshipped.
Shipping charges are generally non-refundable unless the issue resulted from an error on our part.
Questions About Shipping
If you have any questions about your order or delivery, please contact us through our Contact Us page or email business@gamedaycards.store.